Return & Refund Policy

What can be returned

To be eligible for a return, items must meet all of these conditions:

• Unopened and unused
• Original packaging intact, with every tamper-evident seal unbroken
• No damage, and no labels or markings added by your facility
• Items with a temperature indicator (such as a TagAlert monitor) must read “OK”
• You can confirm the lot number
• At least 6 months of shelf life remaining
• The return is requested within the return window below

Return window and fees

Within 30 days of delivery

• Full credit once we receive and inspect the return
• No restocking fee when the return is our error (wrong or defective item)
• 10% restocking fee for facility ordering errors

After 30 days

• Returns are considered case by case
• A restocking fee of 10% or more may apply
• Contact us to talk through options

How to start a return

There’s no RMA form. Call (214) 306-9518 or email sales@class1inventory.com and have this ready:

• Your invoice or order number
• The item(s) you want to return, with lot number(s)
• The reason for the return

We aim to answer every return request within 1 business day. Once your return is approved, we’ll send return instructions and a confirmation. Please don’t send anything back before your return is approved.

Return shipping

• Our error (wrong item shipped, defective product): we pay return shipping and send you a prepaid label.
• Facility ordering error: you pay to ship the item back to us.
• Please use a trackable shipping method for every return.

Defective, damaged or incorrect items

If you receive an item that is defective, damaged on arrival or incorrect, contact us right away. We’ll replace it at our expense, or issue a full credit if a replacement isn’t available. Please contact us before returning a defective item.

Items we can’t accept

• Opened or used items
• Items with less than 6 months of shelf life remaining
• Items with damaged, missing or altered packaging
• Items marked final sale at the time of purchase

FDA and manufacturer recalls

If an item you bought from us is recalled by the FDA or the manufacturer (voluntary or not), we’ll replace it with non-recalled product at no charge, or issue a full credit if supply isn’t available. We cover return shipping for recalled items.

Credits and refunds

We issue credit within 3–5 business days of receiving and inspecting your return. Credit is applied to your account for future purchases. If you’d rather have a refund, tell us and we’ll refund your original payment method.