Frequently Asked Questions
Here are common questions about our products and services
Ordering & Purchasing
To place an order, simply contact our sales team via phone or email. We’ll guide you through the selection process and ensure you receive what you need, when you need it. You can also place orders directly through our website for convenience.
Licensed healthcare professionals and facilities only.
We offer competitive pricing by operating a lean, efficient supply chain with direct sourcing relationships. Our streamlined model allows us to pass real savings to healthcare professionals without compromising product quality.
Yes, we offer discounts on bulk purchases. For tailored pricing, please reach out to our sales department to discuss your needs and get a custom quote.
Yes, we accept purchase orders for approved accounts.
Approval is subject to a credit review and is reserved for well-established healthcare facilities and organizations with strong financial standing. Please contact us to inquire about setting up a PO account.
Credit cards, wire transfers, checks, POs.
Got more questions?
We understand that you may have more inquiries. Whether about our products, ordering, or service policies, we’re here to provide you with clear and concise information to help you make informed decisions.
Products & Inventory
We offer a comprehensive selection of surgical supplies, including instruments, devices, and essential consumables that meet strict quality standards for healthcare providers and surgical facilities.
We provide only new, authentic surgical supplies unless otherwise clearly stated. All products are carefully inspected to ensure the highest quality standards.
Our extensive network of trusted partners and suppliers allows us to locate rare inventory and deliver solutions that meet your facility’s specific needs.
Yes! Through our Asset Recovery Program, Class 1 Inventory helps healthcare facilities recover value from surplus surgical supplies.
We make it simple to turn unused inventory into budget dollars while supporting sustainability by extending the life of trusted surgical devices. Contact us to learn more.
Yes, we offer discounts on bulk purchases. For tailored pricing, please reach out to our sales department to discuss your needs and get a custom quote.
Shipping & Delivery
Yes. We ship to healthcare facilities across the United States through trusted carriers such as UPS and FedEx, with tracking on every order. We don’t ship outside the US at this time. See our Shipping Policy for rates and details.
Standard ground shipping is a flat $15.23 per order plus $2 per item, and Express is $32.54 per order plus $5 per item. Your exact shipping cost is shown at checkout. Overnight and other expedited options, or shipping on your own FedEx or UPS account, are available on request.
In-stock orders placed by 4:00 PM Central Time (CT) typically ship the same business day.
Orders received after 4:00 PM CT ship the following business day. Overnight, 2-Day, Priority Overnight, and other expedited shipping options are available upon request.
Yes. In-stock orders placed by 4:00 pm Central on a business day usually ship the same day. For facilities within about 30 miles of our Southlake warehouse, we may be able to deliver an order ourselves, sometimes the same day; local delivery is arranged case by case. Call (214) 306-9518 to ask, or see our Shipping Policy.
You can view our complete Shipping Policy by clicking here.
Returns
Yes. Unopened, unused products may be returned within 30 days of delivery if they meet our return requirements, including original packaging, intact tamper-evident seals, adequate shelf life, and all other eligibility requirements. Returns due to our error receive full credit with no restocking fee. Returns resulting from facility ordering errors are subject to a 10% restocking fee. Returns requested after 30 days may be considered on a case-by-case basis. For complete details, please view our full Return & Refund Policy.
Contact Class 1 Inventory by phone or email with your invoice number, the item(s) and lot number(s), and the reason for the return. Once approved, you’ll receive return instructions.
If the return is due to our error, such as an incorrect or defective item, Class 1 Inventory provides a prepaid return label. For facility ordering errors, the buyer is responsible for return shipping costs.
You can view our complete Return & Refund Policy by clicking here.
Eligible, unopened, and unused products may be returned within 30 days of delivery if they meet our return requirements. Return requests submitted after 30 days are reviewed on a case-by-case basis.
Get Your Surgical Supplies Today!
Our dedicated team is here to help you find exactly what you need without the hassle! Contact us today to learn more about our offerings and how we can assist your practice!